Frequently Asked Questions (FAQ)
Welcome to DigitVirtu Help Center!
Find quick answers to common questions about our digital products, delivery, payments, resell rights, refunds, and more.
1. What is DigitVirtu?
DigitVirtu is an online platform that provides premium digital products, including software tools, business bundles, PLR (Private Label Rights) and MRR (Master Resell Rights) packages, courses, templates, and digital solutions to help individuals and businesses grow in the digital world.
2. How will I receive my purchased products?
All our products are digital downloads — no physical items are shipped.
After completing your purchase, you will receive an instant download link via email or through your account dashboard.
If you don’t see the email in your inbox, please check your spam or promotions folder.
3. How long does it take to get access after payment?
Access is instant once your payment is successfully processed.
You’ll receive your product download link or login credentials immediately via email.
4. What are Resell Rights (PLR, MRR, RR) products?
We offer various types of digital licenses:
- PLR (Private Label Rights): You can edit, modify, and sell the product as your own.
- MRR (Master Resell Rights): You can sell the product and also give resell rights to your customers.
- RR (Resell Rights): You can resell the product, but your customers cannot pass on resell rights.
Each product page clearly mentions the type of license included — please read it carefully before purchase.
5. Can I resell the products I buy from DigitVirtu?
Yes — if the product includes Resell Rights, PLR, or MRR, you can resell it under the terms mentioned in the product license.
However, products without resell rights are strictly for personal use only.
6. What payment methods do you accept?
We accept secure online payments through Razorpay and other major payment gateways.
You can pay using debit/credit cards, UPI, wallets, or net banking.
All payments are encrypted for your security.
7. What is your refund or return policy?
Since all products on DigitVirtu are digital and instantly delivered, we generally do not offer refunds once the product is downloaded or accessed.
However, if you face any issues such as file corruption, incorrect delivery, or access problems, please contact us at support@digitvirtu.com, and our team will assist you promptly.
8. I didn’t receive my download link — what should I do?
If your payment was successful but you didn’t receive your product, please:
- Check your spam/junk folder
- Verify your payment confirmation email
- Contact us at support@digitvirtu.com with your order ID, and we’ll resend the product link immediately.
9. Do I need an account to purchase from DigitVirtu?
No — you can purchase as a guest.
However, creating an account allows you to easily access past orders, manage downloads, and receive exclusive offers.
10. Can I use DigitVirtu products for my clients or business?
Yes, you can use our digital products to enhance your own projects, business, or client work — depending on the product license.
Always review the usage rights mentioned on the product page before use.
11. How do I contact customer support?
You can reach our support team via email for any questions or issues related to orders, payments, or products.
📧 Email: support@digitvirtu.com
🌐 Website: https://digitvirtu.com
We typically respond within 24–48 business hours.
12. Can I request custom digital products or bundles?
Yes! If you’re looking for specific digital products, tools, or customized bundles for your niche or business, reach out to us — we love helping entrepreneurs and creators grow digitally.
13. Is my payment information secure?
Absolutely.
All transactions are processed through trusted payment gateways like Razorpay using SSL encryption.
DigitVirtu does not store any payment or card details on its servers.
14. Do you offer lifetime access to products?
Most of our digital products come with lifetime access unless otherwise mentioned on the product page.
That means you can download and use them anytime after purchase.
15. How can I stay updated with new product launches and offers?
Join our email newsletter or follow us on social media to get updates on new product drops, offers, and exclusive deals available only for DigitVirtu members.
💡 Still have questions?
We’re here to help!
📧 Email us anytime at support@digitvirtu.com and we’ll be happy to assist you.
