BHAVINKUMAR DHANSUKHRAI PATEL believes in helping its customers as far as possible, and
has therefore a liberal cancellation policy. Under this policy:
- Cancellations will be considered only as per below Refund & Return Policy.
Refund & Return Policy
At DigitVirtu, we strive to deliver high-quality digital products and services that provide real value to our customers. Since all our offerings are digital in nature, we follow a transparent refund policy designed to ensure fairness and clarity.
1. Digital Product Purchases
All products sold on DigitVirtu are digitally delivered and therefore non-returnable. Once a product or file has been downloaded or accessed, it cannot be “returned” in the traditional sense.
However, we do understand that technical issues or genuine purchase errors can happen. In such cases, please contact us immediately at support@digitvirtu.com, and our team will review your request on a case-by-case basis.
2. Eligibility for Refund
You may be eligible for a refund under the following circumstances:
- The product was not delivered due to a technical issue on our end.
- You were charged multiple times for the same purchase.
- The product is completely inaccessible or corrupted, and our team is unable to resolve the issue within a reasonable time frame.
Refund requests must be made within 7 days of purchase by emailing us with:
- Your order ID
- The email address used for purchase
- A brief explanation of the issue
3. Non-Refundable Situations
Refunds will not be issued in the following cases:
- You changed your mind after purchasing.
- You do not have sufficient technical knowledge to use the product.
- You purchased by mistake but accessed or downloaded the product.
- The issue arises due to incompatibility with your system, software, or device not meeting product requirements.
- The product or license has been used, resold, or shared.
4. Processing Refunds
Once a refund request is approved:
- Refunds will be processed to your original payment method (e.g., net banking, credit/debit card, or wallet).
- It may take 5–10 business days for the amount to reflect in your account, depending on your bank or payment provider.
5. Cancellations
Since our products are delivered instantly after purchase, order cancellations are not possible once payment has been confirmed. Please review product details carefully before completing your purchase.
6. Contact Us
If you experience any issues with your purchase or believe you are eligible for a refund, please reach out to our support team:
📧 Email: support@digitvirtu.com
🌐 Website: https://digitvirtu.com/
Our goal is to ensure that every customer enjoys a smooth and satisfactory experience with DigitVirtu.
